Policy

✗ No Returns - All custom-made products cannot be returned
✗ No Exchanges - Products cannot be exchanged
✓ Pre-Production Changes - Possible before materials are cut
✓ FREE Fitting Adjustments - For wedding dresses (shipping at customer's cost)
✓ Quality Support - Manufacturing defects assessed within 7 days
✓ Expert Consultation - Before you order to ensure satisfaction

Within 48 Hours of Order Confirmation: FREE Cancellation

After 48 Hours of Order Confirmation: 50% Cancellation Fee

Production Time: 20-30 days

Domestic Shipping:

✓ FREE packaging and standard shipping
✓ 2-3 days to major cities, 3-5 days to other areas
✓ Reliable Vietnamese courier services

International Shipping:

✓ FREE professional packaging
✓ FREE shipping for website orders
✓ FREE shipping consultation and rate comparison
✓ Multiple carrier options (DHL, UPS, FedEx, specialized routes)
✓ 3-7 business days to most countries
! Custom consultation orders: shipping costs quoted separately
✗ Customs duties/taxes are customer's responsibility