Return & Exchanges

At Wedding Dress Lotus - Lotus Design, we are committed to ensuring your complete satisfaction with every purchase. Please read our policy carefully to understand our terms.

Important: No Returns or Exchanges

All products at Wedding Dress Lotus - Lotus Design are custom-designed and tailored to each customer's individual measurements.

Due to the personalized nature of our products:

• Returns are NOT accepted

• Exchanges are NOT available

• All sales are final once the order is confirmed

We encourage you to carefully review all order details, measurements, and design specifications before placing your order.

Modifications & Alterations

Before Production Begins

Pre-Production Changes:

• Before placing your order, our team will provide clear consultation and answer all your questions

• After order confirmation, you may request changes to certain details of your garment before we begin preparing materials

• Once the product has been cut or is in the embellishment/finishing stage, modifications cannot be accommodated

• However, we will make every effort to accommodate changes when possible, depending on the specific circumstances of each case

After Delivery - Wedding Dress Fitting Support

FREE Alterations for Wedding Dresses: We offer complimentary fitting adjustments (taking in or letting out) for wedding dresses to ensure a perfect fit for your special day.

Important Conditions:

• Customer is responsible for all shipping costs (domestic and international) required to send the dress back to us for alterations

• Customer is responsible for any customs duties or taxes that may apply

• All shipping and customs costs must be paid in full before we proceed with alterations

• Alterations must be requested within 7 business days from the delivery date

How to Request Alterations:

1. Contact us within 7 business days of receiving your order

2. Arrange shipping of the dress back to us

3. Cover all associated shipping and customs costs

4. We will perform the necessary adjustments at no charge for fitting issues

5. Return shipping costs will be communicated separately

Quality Issues & Defects

If Your Product Has Issues

While we do not accept returns or exchanges, if your wedding dress or any product has manufacturing defects or quality issues, please contact us within 7 business days from the delivery date for support.

We Will Assess Issues Related To:

• Manufacturing defects

• Damage during shipping

• Items that do not match your confirmed order specifications

• Quality concerns related to workmanship

What We Will NOT Cover:

• Size or fit issues due to incorrect measurements provided by customer

• Changes in customer's measurements after order confirmation

• Customer preference changes (color, style, design)

• Normal wear and tear

• Damage caused by customer misuse or alterations by third parties

Assessment Process:

Each case will be evaluated individually based on:

• The nature of the issue

• Documentation and photos provided

• Original order specifications

• Stage of use and care of the product

Important: Contact us within 7 business days (counted from the delivery date) to report any issues. We cannot accommodate requests after this period has elapsed.

How to Request Support

If you have any issues, questions, or need assistance, please contact us immediately:

Contact Methods:

Email: lotuswplan@gmail.com
Phone: +84 34 459 6979
Website: lotusdesign.vn
Facebook: https://www.facebook.com/WeddingDressLotus/
Instagram:  https://www.instagram.com/weddingdresslotus/
WhatsApp: +84 34 459 6979
Zalo: +84 34 459 6979

What to Include in Your Request:

• Your order number

• Photos clearly showing the issue

• Detailed description of the problem

• Copy of your original order confirmation

Response Time:

We will respond to your inquiry within 1-2 business days and work with you to find the best solution for your specific situation.

Case-by-Case Solutions

At Wedding Dress Lotus - Lotus Design, we evaluate each situation individually and provide customized solutions based on:

• The nature of the issue

• Whether it's a manufacturing defect or customer error

• The stage of production or use

• Feasibility of repairs or adjustments

• Documentation provided

Please Note: Any resolution is at our sole discretion and does not constitute acceptance of returns or exchanges.

Before You Order - Important Reminders

Since all sales are final and we do not accept returns or exchanges, please:

✓ Verify Measurements: Ensure all measurements provided are accurate. We recommend professional measuring
✓ Review Design Details: Carefully confirm all design elements, colors, and materials
✓ Check Timeline: Confirm your event date allows sufficient time for production and delivery
✓ Ask Questions: Contact us with any concerns BEFORE placing your order
✓ Understand Policies: Read all our policies including cancellation terms
✓ Budget Appropriately: Ensure you can complete payment as required

Our Pre-Order Consultation

To minimize issues and ensure your satisfaction:

• We provide detailed consultation before you place your order

• We answer all your questions about design, materials, and fit

• We guide you through proper measurement techniques

• We show you samples and previous work when possible

• We confirm all details before beginning production

Our Goal: To ensure you are completely confident in your order before we begin creating your custom piece.

Our Commitment to Quality

While our return and exchange policy is strict due to the custom nature of our work, we stand behind the quality of our craftsmanship:

• We use premium materials and skilled artisans

• We follow your specifications precisely

• We maintain quality control throughout production

• We pack items carefully for safe delivery

• We support you with alterations for proper fit (wedding dresses)

If we make an error or there's a manufacturing defect, we will work with you to resolve it fairly.

Summary

✗ No Returns - All custom-made products cannot be returned
✗ No Exchanges - Products cannot be exchanged
✓ Pre-Production Changes - Possible before materials are cut
✓ FREE Fitting Adjustments - For wedding dresses (shipping at customer's cost)
✓ Quality Support - Manufacturing defects assessed within 7 days
✓ Expert Consultation - Before you order to ensure satisfaction

By placing an order with Wedding Dress Lotus - Lotus Design, you acknowledge that you have read, understood, and agree to this No Returns/No Exchanges policy.

For any questions about this policy, please contact us at lotuswplan@gmail.com or +84 34 459 6979.