Privacy Policy

LOTUS DESIGN ("we," "us," or "our") operates the website lotusdesign.vn. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the laws of Vietnam, including the Law on Cybersecurity 2018 and Decree 13/2023/ND-CP on Personal Data Protection.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Delivery address

• Payment information (processed securely through third-party payment providers)

• Order history and preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on pages

• Cookies and similar tracking technologies

1.3 Optional Information

You may choose to provide additional information for:

• Custom orders or personalized products

• Newsletter subscriptions

• Customer reviews and feedback

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Fulfillment

• Processing and delivering your orders

• Sending order confirmations and shipping updates

• Handling returns, exchanges, and refunds

• Providing customer support

2.2 Communication

• Responding to your inquiries and requests

• Sending transactional emails related to your orders

• Sending promotional emails and newsletters (only with your consent)

2.3 Business Operations

• Improving our website and services

• Analyzing customer behavior and preferences

• Preventing fraud and ensuring security

• Complying with legal obligations

2.4 Legal Compliance

• Maintaining records as required by Vietnamese tax and accounting laws

• Responding to lawful requests from authorities

• Enforcing our terms and conditions

3. Legal Basis for Processing

Under Vietnamese law, we process your personal data based on:

• Your consent: When you agree to receive marketing communications or provide optional information

• Contract performance: To fulfill orders and provide services you've requested

• Legal obligations: To comply with Vietnamese laws and regulations

• Legitimate interests: To improve our services, prevent fraud, and maintain security

4. Information Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third parties who help us operate our business:

• Shipping and delivery companies (Fedex, ViettelPost, Vietnam Post, Giao Hàng Nhanh, etc.)

• Payment processors (PayPal, VNPay, MoMo, bank gateways, etc.)

• Website hosting and IT service providers

• Marketing and analytics services

These parties are contractually obligated to protect your information and use it only for the specified services.

4.2 Legal Requirements

We may disclose your information when required by Vietnamese law or in response to:

• Court orders or legal processes

• Requests from Vietnamese government authorities

• Protection of our rights, property, or safety

• Prevention of fraud or illegal activities

4.3 Business Transfers

If LOTUS DESIGN is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice to you.

4.4 With Your Consent

We will share your information with third parties only when you have given us explicit consent to do so.

5. Data Storage and Security

5.1 Data Storage Location

Your personal information is stored on servers located in Vietnam. If data is stored internationally, we ensure appropriate safeguards are in place to protect your information.

5.2 Security Measures

We implement reasonable technical and organizational measures to protect your data:

• Secure Socket Layer (SSL) encryption for data transmission

• Access controls and authentication

• Regular security assessments

• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Order information: Retained for at least 5 years to comply with Vietnamese accounting and tax laws

• Account information: Retained until you request deletion or close your account

• Marketing data: Retained until you withdraw consent

After the retention period, we will securely delete or anonymize your information.

7. Your Rights

Under Vietnamese data protection law, you have the following rights:

7.1 Right to Access

You can request a copy of the personal information we hold about you.

7.2 Right to Correction

You can request that we correct inaccurate or incomplete information.

7.3 Right to Deletion

You can request deletion of your personal data, subject to legal retention requirements.

7.4 Right to Withdraw Consent

You can withdraw your consent for marketing communications or optional data processing at any time.

7.5 Right to Object

You can object to the processing of your information for direct marketing purposes.

7.6 Right to Data Portability

You can request your data in a structured, commonly used format.

7.7 Right to Complain

You have the right to lodge a complaint with the Vietnam Authority for Personal Data Protection or relevant government agencies.

To exercise any of these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Marketing Communications

9.1 Consent

We will only send you marketing emails, SMS, or other promotional messages if you have given us explicit consent.

9.2 Opt-Out

You can unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link in any email

• Contacting us directly

• Updating your account preferences

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date

• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LOTUS DESIGN
Website: lotusdesign.vn
Email: lotuswplan@gmail.com
Phone:+84 34 459 6979
Address: 309/13A Vo Van Ngan Street, Thu Duc Ward, Ho Chi Minh City

For data protection inquiries, you may also contact:
Email: lotuswplan@gmail.com

Note to Users: By using lotusdesign.vn, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please do not use our website or services.